Job Description
Join our dynamic team at Apex Solutions Group as an Hourly Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support to our valued clients in the Dallas area. This role offers flexible scheduling, competitive compensation, and immediate opportunities for growth. If you're passionate about problem-solving and thrive in a fast-paced environment, apply today and become part of our award-winning customer experience team!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and efficiency
- Resolve customer inquiries regarding products, services, and account information
- Utilize CRM software to document interactions and maintain accurate records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a call center or retail environment
- Strong communication skills with clear, articulate speech
- Proficiency in Microsoft Office Suite and CRM platforms (e.g., Salesforce)
- Ability to multitask and prioritize in a fast-paced setting
- Exceptional problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends
- Must pass background check and drug screening