Job Description
We are seeking a dedicated and detail-oriented Customer Success Specialist to join our high-performance team in Memphis, TN. At Apex Digital Solutions, we pride ourselves on our culture of transparency and speed. We understand that our team values flexibility, which is why we offer competitive hourly pay with the unique benefit of daily pay options and guaranteed weekly pay checks.
In this role, you will be the bridge between our clients and our technical team, ensuring satisfaction and driving retention. We are looking for someone who is tech-savvy, empathetic, and ready to grow with a company that treats its employees like family.
Why Join Us?
- Competitive hourly wage ($18.00 - $24.00)
- Access to Daily Pay options through our Earned Wage Access platform
- Reliable Weekly Pay schedule
- Comprehensive health, dental, and vision insurance
- Professional development and career growth opportunities
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Utilize CRM software to update client records, track issues, and monitor account health.
- Diagnose and troubleshoot technical problems for clients, escalating complex issues to the engineering team when necessary.
- Conduct product training sessions and onboarding calls to ensure client success.
- Collaborate with cross-functional teams (sales, product, support) to improve service delivery and product features based on client feedback.
- Track key performance indicators (KPIs) such as CSAT scores and average handle time to ensure operational excellence.
Qualifications
- High school diploma or GED required; Associate’s degree or Bachelor’s degree in Business, Communications, or related field preferred.
- Proven experience in customer service or technical support, preferably in a SaaS or tech environment.
- Strong computer literacy, including proficiency in Microsoft Office Suite and CRM platforms (e.g., Salesforce, Zendesk, HubSpot).
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently in a fast-paced environment while maintaining a professional demeanor.
- Flexibility to work varied shifts, including evenings and weekends as required.