Job Description
Are you looking for a job that puts your earnings in your pocket faster?
We are currently hiring for Night Shift Customer Support roles based in Detroit, MI, with the flexibility to support clients across the New York region. At Apex Logistics Solutions, we are revolutionizing the way talent is rewarded with our industry-leading Daily Pay option.
Join a team that values your time and your hard work. Whether you are an experienced professional or looking to start a career in logistics, we offer a dynamic environment with Flexible Hours designed to work around your life.
Why Choose Us?
- Daily Pay Option: Get paid for the work you do every single day.
- Flexible Shifts: Choose from various night shift schedules.
- Modern Work Environment: State-of-the-art facilities in the heart of Detroit.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Provide exceptional technical and general support to customers during high-volume night shifts.
- Manage inbound and outbound communications via phone, email, and chat platforms.
- Resolve complex customer inquiries regarding shipping, billing, and account management efficiently.
- Document all interactions and resolutions accurately in the CRM database.
- Collaborate with the logistics team to ensure seamless service delivery across Detroit and NYC hubs.
- Maintain a high standard of professional conduct and adherence to company protocols.
Qualifications
- High school diploma or GED equivalent required.
- Must be available to work Night Shift schedules (e.g., 6:00 PM – 6:00 AM).
- Strong computer literacy, including proficiency in Microsoft Office Suite.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Previous experience in logistics, warehousing, or customer support is preferred but not required.