Job Description
Join our dynamic team in San Jose as an Hourly Customer Support Specialist! We're seeking passionate individuals to deliver exceptional service while enjoying competitive hourly pay and flexible scheduling. This role offers immediate opportunities for growth in a tech-forward environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with average response time under 2 minutes
- Resolve technical issues for enterprise clients using remote diagnostic tools
- Document all interactions in Salesforce with 98% accuracy
- Collaborate with Tier 2 engineers for complex escalations
- Maintain 95% customer satisfaction score through proactive communication
- Process returns and replacements following company policy
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with Zendesk and CRM platforms
- Excellent written and verbal communication skills
- Ability to multitask across 3+ channels simultaneously
- Flexible availability including weekends (Sat/Sun)
- High school diploma or equivalent; technical certification preferred