Job Description
Join Austin's fastest-growing tech firm as an Hourly Customer Support Specialist! We're seeking dynamic professionals to deliver exceptional client experiences in a hybrid work environment. Enjoy competitive hourly pay, flexible scheduling, and opportunities for career advancement while working with innovative products that impact thousands daily. Our downtown Austin office offers free parking and a collaborative culture focused on growth and recognition.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions and troubleshoot technical issues using CRM tools
- Collaborate with product team to escalate critical feedback
- Maintain 40+ cases/day with First Contact Resolution targets
- Support product launches with specialized training sessions
- Contribute to knowledge base improvements
Qualifications
- High school diploma; 2+ years customer service experience
- Proficiency in Zendesk and Salesforce platforms
- Exceptional communication and conflict resolution skills
- Ability to work independently in remote/hybrid settings
- Basic technical troubleshooting abilities
- Flexible availability including weekends
- Texas residency required for in-person training