Job Description
We are seeking a dedicated Customer Support Specialist to join our growing team in Indianapolis. If you are a problem-solver who thrives in a flexible environment and enjoys helping others, we want to hear from you. This position offers a competitive hourly wage and the flexibility to manage your schedule around your life.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring they receive top-tier service and solutions to their technical inquiries. We pride ourselves on a modern, collaborative culture where your voice matters and your work directly impacts our success.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat, resolving issues with speed and accuracy.
- Diagnose and troubleshoot software and hardware problems, guiding clients through step-by-step solutions.
- Manage and update customer records in our CRM system, ensuring all interactions are documented accurately.
- Identify common customer pain points and provide feedback to the product team to drive continuous improvement.
- Maintain a high level of product knowledge to answer complex questions confidently.
- Adhere to company policies and service level agreements (SLAs) to ensure customer satisfaction.
Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Previous experience in customer support, help desk, or technical support roles is highly desirable.
- Strong verbal and written communication skills with the ability to explain complex concepts simply.
- Proficiency in using ticketing systems (e.g., Zendesk, Freshdesk) and CRM software.
- Ability to work independently and manage time effectively in a flexible, remote-friendly environment.
- Problem-solving mindset with a patient and empathetic approach to customer interactions.