Job Description
We are looking for a dedicated and friendly Part-Time Customer Service Representative to join our growing team in Memphis, TN. This is an immediate opening for someone ready to start working right away!
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring they receive top-notch assistance and a positive experience.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues with patience and efficiency.
- Process orders, returns, and exchanges accurately.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with the sales and operations team to improve customer satisfaction.
- Stay updated on product knowledge and company policies.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not required for immediate hires.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Ability to work flexible hours, including evenings and weekends.