Job Description
Are you looking for a rewarding opportunity in the heart of Virginia Beach? Atlantic Coast Tech Solutions is seeking a dedicated and energetic Hourly Customer Support Specialist to join our growing team. We pride ourselves on delivering exceptional service and value to our clients, and we need a reliable professional to help us maintain our high standards.
In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved with precision and care. We offer a competitive hourly wage, flexible scheduling, and a collaborative work environment where your contributions are valued.
Responsibilities
- Provide exceptional customer support via phone, email, and chat to resolve technical inquiries and service issues.
- Diagnose problems accurately and provide timely solutions to customer needs.
- Maintain accurate and up-to-date records of all customer interactions and transactions.
- Collaborate with team members and other departments to ensure seamless service delivery.
- Identify opportunities to improve customer satisfaction and suggest process enhancements.
- Adhere to all company policies, procedures, and safety guidelines.
Qualifications
- High school diploma or GED equivalent is required.
- Minimum of 1 year of experience in customer service or technical support.
- Strong communication skills with the ability to explain complex concepts simply.
- Proficient in using computer systems and Microsoft Office Suite.
- Ability to work varying shifts, including weekends and holidays, as required.
- Valid driver's license and reliable transportation are preferred.