Job Description
Are you a dedicated professional looking for a flexible opportunity in the heart of Georgia? Georgian Solutions Inc. is currently seeking a highly motivated Hourly Part-Time Customer Service Representative to join our dynamic team. We pride ourselves on delivering exceptional service and are looking for someone who shares our passion for excellence and reliability.
In this role, you will serve as the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and their experience with our brand is positive. This position offers a great work-life balance with a competitive hourly wage.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve product or service issues and complaints to ensure high customer satisfaction.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain and update customer account information in our CRM database.
- Collaborate with cross-functional teams to address complex customer needs.
- Document all interactions and resolutions in the company ticketing system.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory for the right candidate.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving abilities and attention to detail.
- Ability to work a flexible schedule, including evenings and weekends.
- Reliable internet connection if working remotely.