Job Description
Join our award-winning team in Virginia Beach and start earning weekly pay immediately! Coastal Solutions Group is seeking energetic Customer Service Associates to join our dynamic support team. No experience required – we provide comprehensive training and a supportive work environment. Enjoy flexible scheduling, competitive benefits, and the opportunity to grow your career while making a difference in our community. Apply today and start your next chapter with us!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using company resources and protocols
- Document interactions accurately in CRM systems for quality assurance and reporting
- Collaborate with team members to ensure seamless customer experiences
- Meet performance metrics including call resolution time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office applications
- Strong problem-solving and decision-making abilities
- Reliable transportation to our Virginia Beach headquarters
- Positive attitude and willingness to learn new processes