Job Description
Join our dynamic team at Carolina Connect Solutions and enjoy weekly pay, immediate hire, and flexible scheduling! We're seeking passionate individuals to deliver exceptional customer experiences while achieving work-life balance. Perfect for students, parents, or anyone needing adaptable hours. Training provided – no experience necessary!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Update customer records in CRM systems with precision
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics while maintaining quality standards
- Adapt to flexible scheduling including evenings and weekends
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to work independently with minimal supervision
- Comfortable with technology and quick software learning
- Reliable transportation to Charlotte office
- Positive attitude and customer-focused mindset
- Availability to work flexible shifts (10-30 hours/week)