Job Description
Are you seeking an immediate hire opportunity with flexible hours? Apex Support Solutions is expanding our team and is currently hiring dedicated Customer Service Representatives in Denver, CO and across Florida. Join a company that values your time and offers a dynamic work environment.
We are looking for individuals who can provide top-tier support to our clients while enjoying the freedom of a schedule that works for you. Whether you are based in Denver or looking for a role in Florida, we have opportunities waiting for you.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on immediate resolution.
- Assist customers with product information, account issues, and order tracking in both Denver and Florida markets.
- Maintain accurate and up-to-date customer records in our CRM system.
- Escalate complex issues to the appropriate department while ensuring the customer feels heard.
- Collaborate with the team to improve service processes and customer satisfaction scores.
- Adhere to company policies and procedures regarding data privacy and security.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Previous experience in customer service, retail, or hospitality is a plus.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Must be available for flexible shifts, including evenings and weekends.
- Basic computer proficiency and typing speed of 35+ WPM.