Job Description
Are you seeking a flexible career with immediate openings and the reliability of weekly pay? Apex Support Services is currently hiring a motivated Part-Time Customer Service Representative to join our team in Chicago. We are looking for individuals who are passionate about helping others and delivering exceptional service. As a valued member of our team, you will enjoy a dynamic work environment, competitive hourly rates, and the opportunity for professional growth.
Our company specializes in providing top-tier support solutions for clients across various industries. We value integrity, communication, and teamwork. If you are ready to start a rewarding part-time job that fits your schedule, we want to hear from you.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and live chat with a high degree of professionalism and empathy.
- Resolve customer complaints and issues efficiently, escalating complex matters to the senior team when necessary.
- Process orders, returns, and account updates accurately and in a timely manner.
- Document all customer interactions and relevant information within the CRM system.
- Maintain a comprehensive knowledge of our products and services to provide accurate information.
- Collaborate with cross-functional teams to improve service processes and customer satisfaction scores.
Qualifications
- High School Diploma or GED required; Associate’s degree or relevant experience is a plus.
- Proven experience in customer service, retail, or a related field is preferred.
- Excellent verbal and written communication skills with a focus on clarity and tone.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Must be available to work a flexible schedule, including evenings and weekends.