Job Description
Are you a dedicated professional seeking an Immediate Hire opportunity in the vibrant city of Raleigh, NC? Horizon Tech Solutions is looking for a dynamic Customer Service Representative to join our high-performing team. We pride ourselves on delivering exceptional service and are looking for individuals who are passionate about solving problems and connecting with people. With a competitive hourly pay rate and a supportive culture, this is the perfect chance to advance your career.
As a Customer Service Representative, you will be the voice of our brand, ensuring every client interaction is positive and productive. We offer a comprehensive benefits package including health insurance, paid time off, and opportunities for career growth within the company.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve complex customer complaints and issues by applying strong problem-solving skills and empathy.
- Process orders, returns, and refunds accurately using our CRM systems.
- Maintain up-to-date and accurate customer records in the database.
- Collaborate closely with the sales and technical support teams to ensure seamless service delivery.
- Identify opportunities to cross-sell products and enhance the overall customer experience.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or GED required; associate degree or technical certification preferred.
- Minimum of 1-2 years of experience in a customer service or call center environment.
- Excellent verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software (e.g., Salesforce, Zendesk).
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Strong attention to detail and the ability to multitask in a fast-paced setting.