Job Description
Are you looking for a job that fits your schedule?
Join our growing team at Apex Digital Solutions in Kansas City, MO. We are currently accepting applications for Flexible Hourly positions with Immediate Hire availability. We believe in empowering our team members with the freedom to choose their shifts while maintaining high standards of service excellence.
Whether you are seeking a part-time role to supplement your income or a full-time career path, we offer competitive pay, ongoing training, and a supportive work environment.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat with a focus on quality and speed.
- Resolve customer complaints and issues efficiently to maintain high satisfaction scores.
- Update and maintain accurate customer records in our CRM systems.
- Adhere to company policies and procedures regarding data privacy and security.
- Collaborate with team leads to improve service delivery and operational efficiency.
- Identify upselling opportunities to enhance the customer experience.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or administrative experience is preferred but not required for immediate hires.
- Reliable internet connection and a quiet workspace for remote options.
- Strong verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends.
- Proficient in Microsoft Office Suite and basic computer navigation.