Job Description
Are you looking for a job that fits your schedule? Apex Support Solutions is currently hiring for immediate, flexible hourly positions in Portland, OR. We are looking for dedicated individuals to join our growing team and provide top-tier customer support.
Whether you are looking for a side gig or a full-time flexible opportunity, we offer competitive pay and a supportive work environment. Immediate start available for qualified candidates.
Why Join Us?
- Flexible scheduling to work around your life.
- Competitive hourly wage ($18.00 - $24.00).
- Opportunity for advancement within the company.
- Remote work options available for specific roles.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on immediate resolution.
- Accurately document customer interactions and issue resolutions in the CRM system.
- Assist customers with troubleshooting technical issues and account management.
- Maintain a high level of professionalism and patience while handling difficult situations.
- Collaborate with the team to improve service processes and customer satisfaction scores.
- Meet daily and weekly performance KPIs regarding call handling and response times.
- Stay updated on product knowledge to provide accurate information to clients.
Qualifications
- High school diploma or GED required.
- Previous customer service or support experience is a plus but not mandatory for immediate hires.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and computer navigation.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Reliable internet connection if working remotely.
- Problem-solving mindset and attention to detail.