Job Description
Are you a people person looking for a stable career with immediate start opportunities? Metro Logistics & Services is seeking dedicated Customer Service Representatives to join our dynamic team in Chicago, Illinois.
We offer a competitive hourly wage, comprehensive benefits, and a supportive work environment. If you thrive in fast-paced settings and want to make a real impact on our clients' satisfaction, we want to hear from you.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve customer complaints and issues efficiently while maintaining a positive demeanor.
- Process orders, returns, and exchanges accurately using our internal CRM systems.
- Update customer account information and maintain detailed records of all interactions.
- Collaborate with the logistics team to ensure timely delivery of products.
- Provide accurate information regarding company policies, pricing, and product availability.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, retail, or call center environments preferred.
- Strong verbal communication and active listening skills.
- Ability to type 35+ WPM and navigate multiple computer systems simultaneously.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work flexible shifts, including weekends and holidays.
- Problem-solving mindset with a focus on customer retention.