Job Description
Are you looking for flexible hourly jobs in Detroit, MI, or the greater Illinois area?
Apex Support Solutions is currently hiring Night Shift Customer Support Specialists to join our elite remote and on-site team. If you thrive in a quiet environment and have a passion for problem-solving, this is your chance to secure a high-paying position with a leading tech company.
We are looking for reliable individuals to provide top-tier technical support and customer service during the 3rd shift. Enjoy the flexibility of a night schedule while earning a competitive hourly wage.
Why Join Us?
- Competitive hourly pay ($18 - $25/hr).
- Flexible scheduling options.
- Comprehensive benefits package.
- Modern, inclusive work culture.
Responsibilities
- Deliver exceptional customer service via phone, email, and live chat during overnight hours.
- Resolve technical issues and account inquiries with a focus on speed and accuracy.
- Document all customer interactions and updates in our CRM system.
- Collaborate with the day-shift team to ensure continuity of support.
- Identify recurring issues and suggest improvements to our support protocols.
- Maintain a high level of professionalism while working independently.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous experience in customer support or technical help desk.
- Strong typing speed (40+ WPM) and accuracy.
- Excellent written and verbal communication skills in English.
- Ability to troubleshoot basic computer hardware and software issues.
- Must be available to work rotating night shifts, including weekends.