Job Description
Join our dynamic team in Chicago and enjoy the financial freedom of weekly pay! Premiere Staffing Solutions is seeking enthusiastic Customer Service Representatives to deliver exceptional client experiences. This role offers stability, growth opportunities, and the unique benefit of receiving your paycheck every week. Perfect for individuals seeking predictable income without waiting for bi-weekly cycles. Our modern downtown office provides a collaborative environment with competitive benefits and career advancement paths. If you're passionate about helping others and want to control your cash flow, apply today!
Responsibilities
- Handle 50+ daily inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with first-contact resolution
- Update and maintain accurate customer records in CRM systems
- Collaborate with billing and technical departments for complex escalations
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in weekly training sessions on product updates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center environment
- Proficiency with CRM software (Salesforce preferred)
- Strong typing skills (40+ WPM) and multitasking ability
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- Basic knowledge of Microsoft Office Suite
- Positive attitude and problem-solving mindset