Job Description
Welcome to Horizon Talent Solutions, a premier recruitment agency connecting top talent with leading organizations in the New York metro area. We are currently seeking driven professionals for immediate openings in our client network. We are looking for individuals who are ready to jumpstart their careers with competitive pay and professional development.
Our commitment to you:
We offer a dynamic work environment where your contributions matter. Whether you are looking for stability or a stepping stone to a larger career, we provide the resources you need to succeed.
- Immediate start dates available.
- Comprehensive health and wellness benefits.
- Employee referral bonuses.
Responsibilities
- Provide exceptional customer support via phone, email, and chat to resolve inquiries and issues efficiently.
- Process transactions and maintain accurate records within the company database and CRM systems.
- Collaborate with cross-functional teams to improve service delivery and operational workflows.
- Adhere to company policies and industry compliance standards at all times.
- Identify opportunities to upsell products or services to meet sales targets.
- Train and mentor new hires on company protocols and software usage.
- Monitor customer feedback to suggest improvements for the organization.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service, retail, or administrative support.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Strong written and verbal communication skills with a professional demeanor.
- Ability to work flexible hours, including evenings and weekends, as required.
- Reliable transportation to the New York City office location.