Job Description
Are you looking for immediate openings with a company that values your time and effort? Horizon Enterprises is hiring Entry Level Customer Service Representatives in Charlotte, North Carolina. We pride ourselves on offering weekly pay and a supportive work environment for individuals ready to start their career journey today.
Whether you are entering the workforce for the first time or looking for a change, our team provides the training and tools you need to succeed. Join us and become part of a dynamic team where your contributions are recognized and rewarded.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and friendly manner.
- Resolve customer issues and complaints efficiently to ensure high levels of satisfaction.
- Process orders, returns, and exchanges accurately and in a timely fashion.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with team members to meet daily and weekly performance targets.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent required.
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, high-volume environment.
- Must be reliable and have a positive attitude toward learning new tasks.