Job Description
Are you looking for a rewarding career that offers flexibility and growth? Horizon Digital Solutions is currently seeking enthusiastic individuals to join our growing team as Entry-Level Customer Support Specialists. We are actively hiring for positions available in Texas and North Carolina with fully flexible scheduling options.
In this role, you will be the face of our company, connecting with clients to resolve inquiries and provide exceptional service. Whether you are looking for a side hustle or a full-time career path, we offer a supportive environment where your efforts directly impact your earnings and career trajectory.
Why Join Us?
- Flexible Scheduling: Work the hours that fit your life.
- Competitive Pay: Earn $18.00 - $25.00 per hour based on performance.
- No Experience Required: We provide comprehensive training.
- Remote Work: Work from the comfort of your home or office.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product information, account issues, and troubleshooting solutions.
- Document all customer interactions accurately in our CRM system.
- Identify customer needs and recommend appropriate solutions or escalate complex issues to supervisors.
- Maintain a high level of professionalism and patience while handling high-volume requests.
- Collaborate with team members to improve service processes and customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer skills and proficiency with MS Office Suite.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Reliable internet connection and a quiet workspace.
- Willingness to undergo a background check and drug screen.
- Openness to learning new technologies and company policies.