Job Description
Are you a tech-savvy problem solver looking for a rewarding hourly opportunity in the heart of Portland? TechFlow Solutions is seeking a dedicated IT Support Specialist to join our growing team. We offer a dynamic work environment, competitive hourly pay, and opportunities for professional growth.
In this role, you will be the first line of defense for our employees' technical needs, ensuring seamless operations across our offices. If you have a passion for technology and a knack for helping others, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal employees via phone, email, and in-person.
- Troubleshoot hardware, software, and network connectivity issues efficiently.
- Manage and deploy workstations, laptops, printers, and mobile devices.
- Assist in maintaining accurate documentation of IT assets and service tickets.
- Collaborate with the IT team to implement new technologies and improve processes.
Qualifications
- High school diploma or GED; Associate degree in Information Technology or related field preferred.
- 1-2 years of professional experience in a Helpdesk or Technical Support role.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Excellent communication, customer service, and interpersonal skills.