Job Description
Are you a tech-savvy problem solver looking for a rewarding career in Colorado Springs? TechSolutions Colorado is expanding our IT department and is actively seeking a Hourly IT Support Specialist to join our dynamic team. We offer competitive hourly pay, flexible scheduling, and a comprehensive benefits package.
As an IT Support Specialist, you will be the first point of contact for our employees, ensuring smooth operation of computer systems and networks. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you.
Why Join Us?
- Competitive hourly wage ($25.00 - $30.00/hr)
- Health, Dental, and Vision Insurance
- Retirement Plan (401k) with company match
- Professional Development Opportunities
- Modern, collaborative work environment
Don't miss this opportunity to advance your career with a leading local company. Apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal employees via phone, email, and in-person.
- Install, configure, and troubleshoot hardware and software, including desktops, laptops, printers, and mobile devices.
- Manage and maintain the Active Directory and ensure user access rights are current and secure.
- Respond to help desk tickets in a timely manner, prioritizing urgent issues effectively.
- Conduct regular system maintenance and updates to ensure optimal performance and security.
- Train employees on new software applications and IT best practices.
- Collaborate with the IT management team to implement technical solutions that meet business needs.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- Minimum of 2 years of experience in IT support, help desk, or a related technical role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with network protocols (TCP/IP, DHCP, DNS) and troubleshooting techniques.
- Excellent customer service skills with the ability to communicate complex technical concepts to non-technical users.
- Strong problem-solving abilities and attention to detail.
- Ability to lift and carry computer equipment (up to 40 lbs) when necessary.