Job Description
Join the Innovation Team at Apex Digital Solutions
We are looking for a passionate IT Support Specialist to join our dynamic team in Louisville, KY. In this role, you will be the heartbeat of our technical operations, ensuring our employees have the tools and support they need to succeed. We value technical expertise, clear communication, and a proactive approach to problem-solving.
Why Join Us?
- Competitive hourly pay starting at $18.00.
- Comprehensive health, dental, and vision insurance.
- Professional development opportunities and certifications.
- A collaborative, inclusive, and modern work environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone, email, and in-person.
- Manage and maintain the Help Desk ticketing system (e.g., Jira, ServiceNow) to ensure timely resolution and SLA adherence.
- Configure and deploy workstations, laptops, and mobile devices for new hires and existing staff.
- Perform regular system backups, patch management, and security audits to maintain system integrity.
- Collaborate with the IT Director to identify process improvements and implement best practices.
- Train end-users on new software applications and company policies.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- Minimum of 1-3 years of experience in IT support, help desk, or a related technical field.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to lift up to 25 lbs for hardware setup and travel to various office locations.
- Strong problem-solving skills and a customer-centric mindset.