Job Description
Apex Systems is seeking a highly motivated IT Support Specialist to provide top-tier technical assistance to our Phoenix-based team. In this pivotal role, you will be responsible for ensuring our employees have the tools they need to succeed, maintaining a robust and secure IT environment.
We are offering a competitive hourly rate between $22.00 and $28.00, depending on your level of expertise. This is an excellent opportunity for a detail-oriented professional to join a dynamic organization in the heart of Arizona.
Responsibilities
- Resolve Technical Incidents: Provide Tier 2 support for hardware, software, and network issues via ticketing systems and direct interaction.
- Hardware Management: Perform regular maintenance, troubleshooting, and repair of laptops, desktops, printers, and peripherals.
- System Deployment: Assist in the deployment, configuration, and imaging of new workstations and OS updates.
- Network Monitoring: Monitor network health and assist in troubleshooting connectivity issues to ensure minimal downtime.
- Asset Tracking: Maintain accurate inventory records for all IT assets and manage the lifecycle of company devices.
- User Education: Conduct training sessions to empower staff with knowledge regarding software applications and security protocols.
Qualifications
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Experience: Minimum of 2 years of experience in a Help Desk or IT Support role.
- Technical Proficiency: Strong working knowledge of Windows 10/11 and Microsoft Office 365 suite.
- Communication Skills: Ability to communicate complex technical solutions clearly to non-technical users.
- Problem-Solving: Proven ability to troubleshoot and resolve technical problems efficiently under pressure.
- Flexibility: Willingness to adapt to changing priorities and support a 24/7 critical infrastructure when necessary.