Job Description
Are you ready to accelerate your career with immediate openings?
TechFlow Solutions is seeking a highly motivated IT Support Specialist to join our dynamic team in Austin, TX. We are looking for tech-savvy individuals who thrive in fast-paced environments and are eager to provide top-tier technical support to our clients. This is a fantastic opportunity for local talent looking for a stable, rewarding career path.
Why Join Us?
- Immediate Hiring: Start working within 7 days.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Growth Potential: Clear pathways for promotion to Systems Administrator or Network Engineer roles.
- Modern Environment: Work with the latest technology stacks and agile methodologies.
Don't miss this chance to be part of a growing company that values its employees. Apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access to resolve hardware and software issues.
- Configure and manage workstations, laptops, and mobile devices (iOS/Android).
- Install, configure, and troubleshoot operating systems, applications, and network connectivity.
- Maintain accurate and up-to-date documentation of all incidents, tickets, and resolutions in the Service Desk software.
- Collaborate with senior engineers to escalate complex issues and ensure timely resolution.
- Assist in the deployment of new hardware and software updates across the organization.
- Monitor system health and proactively address potential outages.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field is a plus.
- Basic knowledge of PC hardware, operating systems (Windows 10/11, macOS), and networking concepts.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn, AnyDesk) and ticketing systems (e.g., ServiceNow, Zendesk).
- Strong problem-solving skills and the ability to communicate technical concepts to non-technical users clearly.
- Willingness to work flexible hours, including evenings or weekends, as required for on-call support.
- Valid driver's license and reliable transportation for occasional on-site travel.
- CompTIA A+ certification is highly desirable.