Job Description
Urgent Hiring: Daily Pay Available!
Are you looking for Hourly Pay opportunities in San Diego with the flexibility of Daily Pay? Apex Technical Solutions is seeking a dedicated Technical Support Specialist to join our high-performing team immediately. We are committed to providing top-tier IT services and are looking for professionals who thrive in fast-paced environments.
In this role, you will be the face of our technical support, ensuring our clients experience seamless operations. We value your expertise and offer competitive compensation with the convenience of getting paid daily.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues.
- Manage and prioritize incoming support tickets with a focus on rapid resolution.
- Document technical solutions and maintain a comprehensive knowledge base.
- Conduct remote troubleshooting sessions for remote employees and clients.
- Collaborate with the engineering team to identify and resolve recurring issues.
- Ensure strict adherence to security protocols and IT compliance standards.
Qualifications
- Proven experience in a Technical Support or Help Desk role (minimum 2 years).
- Strong working knowledge of Windows, macOS, and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a cross-functional team.
- High school diploma or equivalent required; IT certification preferred.