Job Description
Are you looking for a job that offers the security of immediate hire and the financial freedom of weekly pay? We are a leading technology firm in Las Vegas, NV seeking a skilled IT Support Specialist to join our dynamic team.
We value our employees and understand that timely compensation is crucial. That's why we offer a competitive hourly wage with weekly payouts. If you are a tech-savvy problem solver with a passion for customer service, we want to meet you.
Why Join Us?
- Weekly Paychecks: Get paid every Friday—no more waiting for bi-weekly delays.
- Immediate Start: Onboard and begin contributing to our team within 48 hours of hiring.
- Modern Environment: Work in a cutting-edge tech hub with flexible hours.
- Growth Opportunities: Clear pathways for advancement into Systems Administration or Network Engineering.
Role Overview:
The IT Support Specialist will be the first point of contact for technical issues, ensuring our employees have the tools they need to succeed. You will troubleshoot hardware and software problems, manage user accounts, and maintain a secure IT infrastructure.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems to internal staff.
- Diagnose and resolve hardware, software, and network connectivity issues for workstations and peripherals.
- Assist in the installation, configuration, and maintenance of computer hardware, printers, and mobile devices.
- Perform regular system updates, patch management, and security audits.
- Document all technical incidents, resolutions, and procedures in the internal knowledge base.
- Collaborate with senior IT staff to implement new software deployments and hardware rollouts.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology, Computer Science, or related field preferred.
- 1-2 years of experience in IT support, help desk, or technical support roles.
- Strong knowledge of Microsoft Windows (10/11), Active Directory, and Microsoft Office Suite.
- Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., Jira, Zendesk).
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.