Job Description
<p>Are you a problem-solver looking for a stable career with <strong>weekly pay</strong>? TechConnect Solutions is seeking a dedicated <strong>IT Support Specialist</strong> to join our Philadelphia team. We value our employees and offer a competitive hourly rate, comprehensive benefits, and a pay schedule that puts your financial peace of mind first.</p><p>In this role, you will be the first point of contact for our internal users, resolving technical issues efficiently and professionally. If you are tech-savvy, customer-focused, and ready to advance your career, we invite you to apply.</p>
Responsibilities
- <ul><li>Provide top-tier technical support for hardware, software, and network issues via phone, email, and ticketing systems.</li><li>Troubleshoot and resolve end-user problems, ensuring minimal downtime.</li><li>Assist with the installation, configuration, and maintenance of company devices and software.</li><li>Maintain accurate documentation of all support tickets and technical resolutions.</li><li>Collaborate with the IT team to implement new technologies and improve processes.</li><li>Conduct regular system health checks and user training sessions.</li></ul>
Qualifications
- <ul><li>High school diploma or equivalent required; Associate degree in Computer Science or related field preferred.</li><li>1-3 years of experience in a Help Desk or Technical Support role.</li><li>Strong knowledge of Microsoft Windows, Office Suite, and basic networking concepts.</li><li>Excellent verbal and written communication skills with a customer-first attitude.</li><li>Ability to prioritize tasks and manage time effectively in a fast-paced environment.</li><li>Must be authorized to work in the USA.</li></ul>