Job Description
We are looking for a dedicated IT Support Specialist to join our growing team in Chicago, Illinois. If you are looking for a stable position with the benefit of weekly paychecks and a modern work environment, we want to hear from you.
As an IT Support Specialist, you will be the first point of contact for our internal employees, providing technical assistance and resolving hardware and software issues efficiently. We offer a competitive salary, comprehensive benefits, and a culture that values your time and expertise.
Why Join Us?
- Weekly Payroll: Get paid every week, not bi-weekly or monthly.
- Competitive Compensation: Earn between $20.00 and $28.00 per hour based on experience.
- Growth Opportunities: Clear paths for advancement within the IT department.
Responsibilities
- Provide tier-1 and tier-2 technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware, software, network, and printer issues.
- Install, configure, and maintain operating systems and peripherals.
- Manage user accounts, permissions, and security access.
- Perform routine maintenance and updates on company equipment.
- Document all technical issues and resolutions in the ticketing system.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or related field preferred.
- 1-3 years of experience in IT support, help desk, or a similar technical role.
- Strong knowledge of Microsoft Windows and Office Suite.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a plus.
- Excellent communication skills and a customer service-oriented mindset.
- Ability to work independently as well as part of a collaborative team.