Job Description
Are you a night owl looking for a stable, rewarding career? Apex Support Solutions is currently hiring dedicated Night Shift Customer Service Associates in New York and surrounding areas. We pride ourselves on offering competitive hourly rates with guaranteed Weekly Pay. Join a team that values your work-life balance and provides a quiet, focused environment to excel in your role. If you are looking for Hourly Jobs in New York, NY, and Pennsylvania, this is the perfect opportunity for you.
As a Night Shift Associate, you will be the first point of contact for our clients, providing top-tier support during off-peak hours. We offer a comprehensive benefits package for eligible full-time staff, including health insurance, paid time off, and career advancement opportunities. Don't miss out on the chance to secure your future with a company that pays on time, every time.
Responsibilities
- Manage Inquiries: Handle a high volume of incoming customer calls, emails, and chats during evening and overnight shifts.
- Resolve Issues: Troubleshoot customer problems and provide accurate solutions to ensure high customer satisfaction scores.
- Documentation: Log detailed activity notes and issue resolutions in the CRM system accurately and timely.
- Process Adherence: Follow standard operating procedures and company policies to maintain quality assurance standards.
- Communication: Communicate complex information clearly and professionally to clients of all backgrounds.
- Team Collaboration: Coordinate with the day-shift team to ensure seamless service continuity and handovers.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous experience in customer service, call centers, or retail is highly preferred.
- Availability: Must be willing and able to work rotating night shifts (e.g., 10:00 PM - 6:00 AM) including weekends and holidays.
- Skills: Strong verbal communication skills and the ability to type at least 40 WPM.
- Reliability: A proven track record of punctuality and attendance is essential.