Job Description
Are you a night owl looking for a rewarding career in Louisville, KY? We are seeking a dedicated Night Shift Customer Service Representative to join our elite support team. This role offers a unique opportunity to work in a quiet, efficient environment while providing exceptional support to our clients.
Why You'll Love This Role:
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Stability: Full-time hours with a predictable schedule.
- Environment: Enjoy a peaceful, night-shift atmosphere with fewer interruptions.
We are looking for individuals who are self-motivated, detail-oriented, and passionate about solving problems. If you thrive in a 24/7 operational environment, this is the perfect opportunity for you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during night hours.
- Resolve customer complaints and issues with empathy and efficiency.
- Update customer records and logs in our CRM system accurately and promptly.
- Collaborate with day-shift teams to ensure seamless workflow transitions.
- Provide accurate product and service information to clients.
- Maintain a high level of professional communication standards.
Qualifications
- High School Diploma or GED equivalent.
- Previous experience in customer service or a related field is preferred.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently with minimal supervision.