Job Description
Join Our Elite Night Team in Wichita, KS!
Are you seeking a stable, high-paying hourly position with a company that values your contribution? Midwest Distribution Services is expanding our operations and is actively looking for dedicated individuals to join our Night Shift Customer Service Team. We offer a competitive wage, comprehensive benefits, and a supportive work environment where you can grow your career.
As a Night Shift Representative, you will be the voice of our brand, ensuring our clients receive exceptional support during our peak operational hours. We pride ourselves on safety, efficiency, and customer satisfaction. If you are ready to take control of your schedule and earn a premium for working nights, this is the opportunity for you.
Why You'll Love Working Here:
- Premium Night Shift Pay: Earn up to $22.00/hour with shift differentials.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) available after 90 days.
- Modern Facility: State-of-the-art office in the heart of Wichita.
- Flexible Scheduling: Consistent night shifts (10 PM - 6 AM).
Don't miss this chance to advance your career in logistics and customer support. Apply today and secure your future with Midwest Distribution Services.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email during the night shift.
- Resolve customer issues and complaints efficiently while maintaining a professional demeanor.
- Enter and update customer account information accurately into our CRM systems.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to all company policies, safety protocols, and quality assurance standards.
- Identify opportunities to improve service processes and efficiency.
Qualifications
- High School Diploma or GED required; Associate's degree preferred.
- Previous customer service or call center experience is a plus but not mandatory.
- Must be available to work full-time, nights (10:00 PM - 6:00 AM).
- Strong verbal communication and active listening skills.
- Proficiency with computers and basic office software (MS Office, Google Suite).
- Ability to work independently with minimal supervision.