Job Description
Are you a night owl with a passion for helping people? Apex Support Solutions is seeking a dedicated and detail-oriented Customer Service Representative to join our elite night shift team in Kansas City, MO. In this pivotal role, you will be the first point of contact for our valued clients, ensuring their issues are resolved efficiently and professionally.
We offer a competitive hourly rate, comprehensive benefits, and a dynamic work environment that values work-life balance. If you thrive in a fast-paced setting and want to make a difference in people's lives, we want to hear from you.
Responsibilities
- Handle Inbound & Outbound Communications: Manage a high volume of customer inquiries via phone, email, and chat during night shifts.
- Resolve Complex Issues: Diagnose and troubleshoot customer problems, providing accurate solutions and follow-up support.
- Update Records: Maintain accurate and up-to-date customer records in our CRM system, documenting interactions and resolutions.
- Escalate Matters: Identify complex issues that require further investigation and escalate them to senior management or specialized departments.
- Process Transactions: Accurately process orders, returns, and refunds as required by company policy.
Qualifications
- Experience: Minimum of 1 year of experience in customer service, support, or a related field.
- Availability: Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Education: High School Diploma or GED equivalent required.
- Communication: Excellent verbal and written communication skills with a professional and empathetic tone.
- Technical Skills: Proficiency with computers, CRM software, and Microsoft Office Suite.