Job Description
Welcome to Apex Support Solutions, a leader in customer experience management. We are currently seeking dedicated Night Shift Customer Service Representatives to join our high-performing team in Baltimore, Maryland. We are looking for individuals who thrive in a fast-paced environment and are ready to make an immediate impact.
In this role, you will serve as the primary point of contact for our clients, ensuring their inquiries are resolved efficiently and professionally. We pride ourselves on our culture of inclusivity and growth, offering competitive compensation and a schedule that fits your lifestyle.
Key Highlights:
- Immediate Start Available
- Competitive Hourly Rate: $18.00 - $22.00
- Comprehensive Benefits Package
- Modern, Remote-First Work Environment
Responsibilities
- Handle a high volume of inbound and outbound customer calls and emails during night shifts.
- Resolve customer complaints, issues, and inquiries with patience and professionalism.
- Utilize CRM software to log interactions and update customer accounts.
- Follow established scripts and protocols while maintaining a personalized tone.
- Escalate complex issues to the senior support team when necessary.
- Collaborate with cross-functional teams to improve service delivery.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, call center, or retail preferred.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Proficient in Microsoft Office Suite and CRM platforms.
- Strong problem-solving skills and attention to detail.
- Ability to work independently with minimal supervision.