Job Description
Are you seeking hourly jobs in Jacksonville, NC that offer the flexibility and stability you deserve? Horizon Workforce Services is currently hiring dedicated Night Shift Customer Service Representatives. We pride ourselves on providing top-tier support services, and we are looking for someone just like you to help us deliver excellence around the clock.
Enjoy the unique benefits of working during the quiet hours of the night, including a less stressful environment and the ability to maintain a healthy work-life balance. We offer competitive pay, comprehensive training, and a supportive team culture.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates and retention.
- Document all customer interactions and feedback accurately in our CRM systems.
- Collaborate with the day shift team to ensure seamless service continuity and information flow.
- Adhere to all company policies, procedures, and safety guidelines at all times.
- Identify opportunities to upsell products or services where appropriate to meet KPIs.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in customer service or call center environments preferred.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to navigate multiple software applications.
- Ability to work independently with minimal supervision.
- Reliable transportation required.