Job Description
We are currently seeking a dedicated and reliable Night Shift Customer Support Specialist to join our expanding team in Tampa, FL. This is a fantastic opportunity for individuals looking for flexible hourly jobs with a supportive work environment. You will play a crucial role in ensuring our clients receive exceptional service during the evening hours.
What You Will Do:
- Resolve Customer Inquiries: Handle a high volume of incoming calls and emails regarding products and services.
- Technical Troubleshooting: Assist clients with basic technical issues and account setup.
- Documentation: Accurately record customer interactions and solutions in our CRM system.
- Shift Management: Manage your time effectively to meet daily performance targets.
- Collaboration: Communicate effectively with the day-shift team to ensure seamless service transitions.
Why Apply?
- Flexible Schedule: Choose shifts that work for your lifestyle.
- Competitive Pay: Earn $19-$24/hour with potential bonuses.
- Quiet Environment: Enjoy a focused workspace without the noise of the day shift.
Responsibilities
- Manage incoming customer support tickets and inquiries via phone, email, and chat.
- Provide accurate information regarding company policies, services, and product features.
- Diagnose and troubleshoot basic technical problems for end-users.
- Update customer records and resolve tickets in the internal database.
- Maintain a professional and empathetic tone during all communications.
- Escalate complex issues to the senior support team when necessary.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong written and verbal communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work independently with minimal supervision.