Job Description
Are you seeking a rewarding role with flexible hours and a competitive hourly rate? Apex Support Solutions is currently hiring a dedicated Night Shift Customer Service Representative to join our dynamic team in Minneapolis, MN. We offer a supportive work environment, comprehensive training, and opportunities for career growth.
As a key member of our night operations, you will play a crucial role in ensuring our clients receive exceptional support during off-peak hours. If you thrive in a quiet environment and enjoy a consistent schedule, we want to hear from you.
Responsibilities
- Manage Inquiries: Handle a high volume of inbound and outbound calls, emails, and chat messages regarding products and services.
- Problem Resolution: Diagnose and resolve customer issues efficiently while maintaining a professional and empathetic demeanor.
- Documentation: Accurately log customer interactions, feedback, and issue resolutions into our CRM system.
- Process Adherence: Follow standard operating procedures (SOPs) to ensure quality and compliance.
- Shift Coordination: Manage your schedule effectively to meet business needs within the designated night shift window.
- Upselling: Identify opportunities to suggest additional products or services that align with customer needs.
Qualifications
- Experience: Previous experience in customer service, call centers, or retail is preferred but not required.
- Availability: Must be available to work rotating night shifts, including weekends and holidays.
- Communication: Excellent verbal and written communication skills with a focus on clarity and tone.
- Technical Proficiency: Comfortable navigating multiple computer systems and software applications.
- Problem Solving: Strong analytical skills with the ability to think critically and find solutions quickly.
- Education: High school diploma or GED equivalent required.