Job Description
Are you a self-motivated professional looking for a job that fits your lifestyle? Horizon Support Services is currently seeking dedicated Night Shift Customer Service Representatives to join our expanding team in the Tampa, FL and Georgia areas. We pride ourselves on offering competitive hourly pay, flexible scheduling, and a supportive work environment that values work-life balance.
In this role, you will serve as the first point of contact for our clients, resolving inquiries and ensuring high levels of customer satisfaction. Whether you are looking for a steady part-time position or a flexible side hustle, we have opportunities that fit your needs.
Responsibilities
- Manage high-volume inbound and outbound customer calls during night hours with a focus on accuracy.
- Resolve customer complaints and technical issues with patience, empathy, and professionalism.
- Process orders, returns, and exchanges accurately within the CRM system.
- Document customer interactions and feedback to improve service protocols.
- Collaborate with team leads to ensure all night shift operations run smoothly.
- Maintain a positive and empathetic attitude during peak operational hours.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or call center operations preferred but not mandatory.
- Strong written and verbal communication skills.
- Ability to work independently and effectively within a team environment.
- Proficiency with basic computer software and CRM tools.
- Willingness to work rotating night shifts, including weekends and holidays.