Job Description
Are you looking for a stable job with weekly paychecks and the flexibility of a night shift? Apex Support Solutions is currently hiring dedicated Customer Service Representatives to join our growing team in Philadelphia, PA.
We offer a competitive hourly rate, comprehensive benefits, and a supportive work environment where your hard work is immediately recognized. No prior experience is required—just a positive attitude and a willingness to learn.
Why Choose Us?
- Weekly Payroll: Get paid every Friday with no waiting.
- Night Shift Flexibility: Work when you want with predictable schedules.
- Growth Opportunities: Clear pathways for advancement within the company.
- Modern Equipment: We provide high-end headsets and ergonomic setups.
Join our team and make a difference in the lives of our customers while enjoying a great work-life balance.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during night hours.
- Resolve customer issues and complaints with empathy and efficiency.
- Document all interactions accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Provide product information and process returns or exchanges.
- Maintain a professional and positive demeanor during high-pressure situations.
Qualifications
- High school diploma or equivalent required.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Reliable high-speed internet connection and a quiet home office environment.
- Strong verbal communication skills and a clear speaking voice.
- Ability to remain calm under pressure and adapt to changing priorities.
- Basic computer literacy and typing speed of 35+ WPM.