Job Description
Are you seeking a stable career with weekly pay and the flexibility of a night shift schedule? Horizon Talent Solutions is currently hiring dedicated professionals for immediate openings in Miami, Florida.
We are looking for individuals who thrive in a fast-paced environment and want to make a real impact on our client's success. Our team offers a supportive culture, competitive benefits, and the opportunity for rapid career advancement.
Why Join Us?
- Weekly Payroll: Get paid on time, every week.
- No Night Driving: Focus on your work, not the commute.
- Modern Facilities: Work in a state-of-the-art facility in downtown Miami.
- Career Growth: Clear pathways for promotion within the organization.
Responsibilities
- Manage high-volume customer inquiries via phone and email during evening shifts.
- Resolve complex issues regarding products, services, and billing with empathy and efficiency.
- Document all customer interactions and resolutions accurately in the CRM database.
- Escalate complex technical issues to senior support tiers when necessary.
- Maintain a professional, positive demeanor and adhere to all company scripts and guidelines.
- Collaborate with the day shift team to ensure continuity of service.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in customer service, technical support, or call centers is highly preferred.
- Must be available to work rotating night shifts (e.g., 6:00 PM - 2:00 AM).
- Strong computer literacy and typing skills (40+ WPM).
- Excellent verbal and written communication skills.
- Ability to multitask and remain calm under pressure.