Job Description
Are you a night owl looking for a rewarding opportunity? Apex Logistics Solutions is seeking a dedicated Customer Support Representative to join our night shift team in San Diego. We pride ourselves on delivering exceptional service and offer a competitive compensation package with flexible scheduling options.
Why Choose Us?
- Competitive hourly pay ($18 - $25/hr).
- Flexible hours tailored to your availability.
- Opportunity for growth and development.
- Supportive and inclusive work environment.
If you have a passion for helping others and thrive in a night-time setting, we want to hear from you.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat during night hours.
- Resolve product and service issues efficiently while maintaining a positive customer experience.
- Process orders, returns, and updates accurately within our internal CRM systems.
- Collaborate with the day-shift team to ensure seamless service transitions and continuity.
- Monitor service metrics and identify areas for operational improvement.
- Maintain a professional demeanor and adhere to company policies at all times.
Qualifications
- High school diploma or equivalent.
- Previous experience in customer service or a related field is preferred but not required.
- Reliable internet connection is required if working remotely.
- Ability to work flexible night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong communication and active listening skills.
- Proficiency in basic computer applications and typing.