Job Description
Are you looking for a stable career with weekly pay and flexible hours? Apex Operations is currently seeking dedicated Night Shift Customer Service Representatives to join our growing team in Charlotte, North Carolina.
We offer a supportive work environment, competitive benefits, and the opportunity to work during the quietest hours of the day while earning a great income. If you are an excellent communicator looking for a night shift job in NC, we want to hear from you.
Why Join Us?
- Weekly Paychecks: Get paid on time, every week.
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Career Growth: Opportunities for advancement within the company.
- Modern Facilities: Safe and comfortable working environment.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat during the night shift.
- Resolve customer issues efficiently while maintaining a high level of customer satisfaction and loyalty.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Log all customer interactions and account information into the CRM system.
- Collaborate with the day shift team to ensure seamless operations and information continuity.
- Adhere to all company policies, procedures, and quality assurance standards.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is preferred but not mandatory for the right candidates.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Strong verbal and written communication skills.
- Ability to type at least 35 WPM.
- Proficient in using computer systems and navigating multiple software applications.
- Must be reliable, detail-oriented, and able to work independently with minimal supervision.