Job Description
Are you a night owl looking for a rewarding career that fits your schedule? Apex Digital Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our dynamic team in New York. We pride ourselves on offering the ultimate flexibility for professionals who thrive while the rest of the world sleeps.
As a key member of our support team, you will play a crucial role in ensuring our clients receive top-tier service 24/7. We offer a competitive hourly rate, a collaborative environment, and the chance to work with cutting-edge technology. If you are detail-oriented and possess a customer-first mindset, we want to hear from you.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to clients via phone, email, and live chat during night hours.
- Manage and resolve a high volume of customer inquiries with speed, accuracy, and empathy.
- Document all customer interactions, issue resolutions, and technical steps taken in our CRM system.
- Collaborate with the day-shift team to ensure seamless handovers and continuity of service.
- Stay updated on product features, documentation, and system updates to provide accurate guidance.
- Maintain a high level of professionalism and adherence to company service level agreements (SLAs).
Qualifications
- High school diploma or equivalent (Associate’s degree or Bachelor’s degree in a related field is a plus).
- Previous experience in customer support, technical helpdesk, or technical support roles is preferred but not required.
- Strong problem-solving skills and the ability to work independently without direct supervision.
- Excellent written and verbal communication skills.
- Must be available to work 3rd shift hours (e.g., 10:00 PM – 6:00 AM).
- Familiarity with CRM software and ticketing systems is a plus.