Job Description
Are you ready to kickstart your career immediately?
Horizon Workforce Solutions is seeking a high-energy Hourly Customer Experience Specialist to join our growing team in Portland, Oregon. If you thrive in a fast-paced environment and love helping others, this is the perfect opportunity for you. We offer an immediate start date and a comprehensive benefits package for full-time employees.
In this role, you will serve as the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency. We are looking for candidates who are self-motivated, detail-oriented, and ready to make an impact from day one.
Responsibilities
- Manage High-Volume Inquiries: Handle inbound calls and emails regarding products and services with patience and expertise.
- Resolve Issues: Troubleshoot customer concerns and provide accurate solutions to ensure high satisfaction rates.
- Documentation: Maintain accurate and up-to-date records of all customer interactions and transactions in our CRM system.
- Process Transactions: Assist with order processing, returns, and refunds as required.
- Team Collaboration: Communicate effectively with team leads and other departments to escalate complex issues.
Qualifications
- Experience: Minimum of 1 year of experience in customer service or a related field.
- Communication: Excellent verbal and written communication skills with a professional tone.
- Computer Proficiency: Must be comfortable navigating computer systems and CRM software.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Education: High school diploma or GED equivalent required.