Job Description
Are you seeking hourly jobs in Cleveland, OH that offer the perfect work-life balance? Apex Support Solutions is looking for dedicated individuals to join our night shift team. We offer flexible hours and a supportive environment for those who want to make a difference.
As a Night Shift Support Specialist, you will be the first line of defense for our clients, providing top-tier service during the evening hours. If you are looking for a stable position with competitive pay and growth opportunities, we want to hear from you.
Why Join Us?
- Competitive hourly rate of $18 - $24
- Flexible scheduling to fit your lifestyle
- Comprehensive training and career advancement
- Modern, remote-friendly work environment
Responsibilities
- Handle inbound and outbound customer inquiries with a focus on resolution and satisfaction.
- Assist clients with technical issues, account management, and product information via phone and chat.
- Maintain accurate and detailed records of all customer interactions in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify trends in customer feedback and suggest process improvements.
- Adhere to all company policies, including data privacy and security protocols.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and ability to navigate multiple software applications.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively during night shifts.
- Previous customer service experience is a plus but not mandatory.
- Reliable internet connection and a quiet workspace.