Job Description
Are you a night owl looking for a rewarding career?
We are currently seeking a dedicated Night Shift Customer Support Specialist to join our dynamic team in Austin, Texas. This role offers the ultimate flexibility with varied shifts, allowing you to balance your lifestyle while enjoying competitive hourly pay and comprehensive benefits.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle, perfect for students or second-shift workers.
- Competitive Pay: Earn $18-$24/hour with performance bonuses.
- Growth Opportunities: Clear pathways to senior support and management roles.
We are looking for individuals who thrive in an autonomous environment and are passionate about solving problems.
Responsibilities
- Provide exceptional technical support and troubleshooting via chat and email during late-night hours.
- Manage and resolve high-volume customer tickets with speed, accuracy, and empathy.
- Document customer interactions and issue resolutions in our CRM system.
- Collaborate with day-shift teams to ensure seamless service continuity and knowledge transfer.
- Maintain a professional demeanor while working independently in a remote or hybrid setting.
- Identify trends in customer issues and suggest process improvements.
Qualifications
- High school diploma or equivalent required; associate’s degree preferred.
- Previous experience in a customer service or technical support role is a plus.
- Demonstrated ability to work effectively during late-night hours (10 PM - 6 AM).
- Strong problem-solving skills and proficiency with computers and software applications.
- Reliable high-speed internet connection and a quiet workspace.
- Fluent in English with excellent written communication skills.