Job Description
Are you looking for an immediate opening with a dynamic, forward-thinking company? Apex Tech Solutions is currently seeking a Night Shift Customer Support Specialist to join our team in Colorado Springs. This is a high-impact role where you will be the voice of our brand, providing critical technical assistance to clients when they need it most.
We pride ourselves on a premium work environment that values reliability and technical expertise. As a Night Shift Specialist, you will work in a collaborative yet autonomous setting, ensuring our clients receive seamless service around the clock. If you are a tech-savvy professional ready for a stable, hourly opportunity with excellent benefits, we want to meet you.
Responsibilities
- Provide exceptional technical support and customer service during evening and overnight hours.
- Diagnose and troubleshoot software, hardware, and network issues via phone, chat, and email.
- Document all customer interactions and technical resolutions accurately in our CRM system.
- Collaborate with the day shift team to ensure seamless workflow continuity and issue resolution.
- Identify common technical trends and suggest process improvements to enhance customer satisfaction.
- Maintain a high level of professionalism, patience, and empathy in every customer interaction.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT, Computer Science, or related field is preferred.
- Previous experience in customer service or technical support is highly valued.
- Strong problem-solving skills with a keen attention to detail and accuracy.
- Ability to work independently and manage a high volume of incoming tickets efficiently.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).