Job Description
Are you looking for a rewarding career with immediate openings? Apex Tech Solutions is currently hiring for Night Shift Customer Support Specialists in Mesa, AZ. We are seeking dedicated individuals who thrive in a fast-paced environment and want to make a real impact on our client's success.
As a Night Shift Specialist, you will be the first point of contact for our clients, resolving technical issues and providing exceptional service. If you are looking for a stable hourly job with great benefits and growth potential, we want to hear from you.
Why Apply?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Immediate Start: We are looking to fill these positions ASAP.
- Flexible Shift Options: Night shift schedules available to fit your lifestyle.
- Professional Growth: Clear pathways for career advancement within the company.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat during the night shift.
- Resolve technical issues and troubleshoot customer problems efficiently and professionally.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Maintain a high level of product knowledge to provide accurate information.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or technical support is preferred but not required.
- Must be available to work night shifts (e.g., 10 PM - 6 AM).
- Strong computer literacy and typing skills.
- Excellent verbal and written communication skills.
- Ability to remain calm and professional under pressure.